Privacy Policy

What we collect

• Account and profile details: username, email, password hash, age/region where required, preferences.
• Gameplay and service telemetry: session activity, progress, in-game events, error/crash logs, performance metrics.
• Device and analytics data: IP address, device identifiers, browser/app version, cookies/local storage, approximate location from IP.
• Payments (if applicable): transaction status and identifiers from payment providers (we do not store full card details).
• Support and communications: messages, attachments, and related metadata when you contact us.

Why we use personal information

• Provide, operate, and secure the service; create and manage accounts.
• Maintain gameplay features, match-making, anti-cheat, and fraud prevention.
• Fix bugs, measure performance, and improve content and user experience.
• Respond to support requests and send service messages (e.g., security, outage, policy updates).
• Comply with legal obligations and enforce our terms.

Lawful basis / authority to collect

Under the Privacy Act 2020, we collect and use information only where it is necessary for our functions or activities, and we do so fairly and lawfully. Some uses rely on your consent (e.g., optional marketing or non-essential cookies, where offered). You can withdraw consent by adjusting settings or contacting us.

Cookies & analytics

We use essential cookies/local storage to keep the site working and may use analytics to understand usage. Where required, we offer choices for non-essential cookies. You can also control cookies via your browser settings.

Sharing and disclosures

We may share personal information with:

• Service providers (hosting, analytics, customer support, security) who process data on our instructions.
• Payment providers for transaction processing (where used).
• Law enforcement or regulators where required or permitted by law, or to protect rights, safety, and integrity of the service.
• Professional advisers (e.g., legal, accounting) under confidentiality obligations.

Cross-border disclosures

Some providers may store or process information outside New Zealand. When we disclose information overseas, we take reasonable steps to ensure it is protected in a way that, overall, provides comparable safeguards to New Zealand privacy standards (e.g., contractual controls and security measures).

Retention

We keep personal information only as long as needed for the purposes above, including security, dispute resolution, and legal compliance. Retention periods vary by data type; we delete or de-identify information when it is no longer required.

Security

We use reasonable technical and organisational safeguards such as access controls, encryption in transit where available, monitoring, and least-privilege practices. No method of transmission or storage is completely secure.

Your rights (NZ Privacy Act 2020)

• Access: request a copy of personal information we hold about you.
• Correction: request corrections; if we decline, you can ask us to attach a statement of correction.
• Complaints: if you are not satisfied, contact us first. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

We may need to verify your identity before responding. Requests are handled within required timeframes unless an exception applies under the Act.

Children

Our services are not intended for children who cannot provide informed consent. If you believe a child has provided personal information, contact us to request deletion.

Changes

We may update this policy from time to time. We will post the updated version on this page and update the “Last updated” date.